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And neither "UpperFilters" nor "LowerFilters" is present. On all of the media tests it comes back with "media not installed" even though there is the proper media installed for the test. I've uninstalled, rebooted and the driver reinstalled. I've gone to Dell checked the installed drivers and it comes back that they are all current. All with the same result. Look for any of the following names in the right hand column.

Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. After installing Windows 10 my DVD drive quit working. I have a Dell Inspiron It wasn't until a couple of weeks ago that I needed it and discovered it did not work. I have tried everything suggested on all the Microsoft sites. I've made the Registry entry suggested and verified that it is correct. And I rebooted my system I see the drive in the device manager, but I do not see it in File Explorer.

DriverGuide uses cookies to make our website easier to use. Learn more about cookies. How to Update Device Drivers There are two ways to update drivers. This website is not affiliated with Dell. All rights reserved. Privacy Policy. Install the driver automatically. Download driver. Dell OptiPlex Driver. Dell Inspiron Driver. Desktop computers : Check the drive cable connections. Notebook computers : Go to Clear the upper and lower registry filters.

If you are using a notebook computer, go to Clear the upper and lower registry filters. This product contains components that can be damaged by electrostatic discharge ESD. To reduce the chance of ESD damage, work over a non-carpeted floor, use a static dissipative work surface such as a conductive foam pad , and wear an ESD wrist strap connected to a grounded surface.

Turn off the computer, disconnect all cords from the computer, and then press the Power button for five seconds. The edges of metal panels can cut skin. Be careful not to slide skin along any interior metal edge of the computer. Reconnect the power and data cables into the back of the drive, making sure that the cables fit snugly into their connectors and there are no bent pins.

Be careful not to dislodge other cables. Confirm whether the drive name displays in the BIOS. If the drive name is displayed, the drive is recognized by the BIOS and should also be recognized by Windows. Then, troubleshoot disc burning software if needed. If the drive name still does not display, replace the cable, the drive, or have the computer serviced.

If you suspect that the drive might be bad after using these steps, test the drive to see if the hardware has failed. Clear the registry filters for Device Manager error codes 10 , 19 , 31 , 32 , 39 or Disconnect all non-essential external plug and play devices, especially cameras.

In Windows, search for and open regedit. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. Select Computer in the main window. Click File Export , type a filename that is easy for you to remember, and then click Save. A copy of the registry is saved for back-up purposes to the Documents folder.

If problems occur after using these steps, browse to the file, and then double-click it to restore the registry. Click the arrow next to each of the following items in the list to expand the items:. Make sure that you have selected this exact key name. If a LowerFilters value is listed on the right side of the registry editor window, select the LowerFilters value and press the delete key.

Confirm the deletion by clicking Yes. If an UpperFilters value is also listed, select UpperFilters in the right side of the window and press the delete key. Close the Registry Editor , restart the computer, and then wait until Windows configures the necessary drivers for new hardware.

The disc drive should now be recognized by Windows. See Software for burning discs does not recognize the drive. The laser alignment and the hardware that supports it must retain a high degree of accuracy.

If you added a new drive, use the disc burning software that came with the drive or use the native burning capabilities of Windows. Upgrading the operating system or installing certain types of software can cause other recording software to lose connection to the drive.

The following procedure is an example of how to correct a No burner is currently available message in CyberLink Power2Go. If you are familiar with editing the Windows registry, you can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software. To do so, go to Replace the PxHelp20 registry value. In Windows, search for and open Add or remove programs.

After the computer restarts, check the Microsoft Store. Many of the apps that came preinstalled on your computer are available to download for free in the Microsoft Store app. Follow the on-screen instructions to reinstall Cyberlink Power2Go, and then open the app. If the drive is not recognized, replace the PxHelp20 registry value.

Select New Multi-String Value. Replace the default text for the new Multi-String value by typing the following and then pressing enter :. Right-click the new LowerFilters value, and then select modify. Close the Registry Editor and restart the computer. The disc drive should now be recognized by your recording software. If not, update your firmware. For devices with Windows 10 in S mode, you can only get drivers through Windows Update.

If a Let's identify your product to get started page opens, click Laptop or Desktop.